Privacy Policy

Thank you for visiting Arizona Commission for the Deaf and the Hard of Hearing and reviewing our Privacy Policy Statement. Arizona Commission for the Deaf and the Hard of Hearing provides a convenient "Front Door" to various information and services available by linking you to various other websites. Though this web portal does not request information from you directly, individual websites you access through the portal may request specific information from you. This statement is included to inform you solely about the information that could be collected online as a result of visiting Arizona Commission for the Deaf and the Hard of Hearing itself and not as a result of following a link from Arizona Commission for the Deaf and the Hard of Hearing to reach a State agency's website or online service. All individual agency websites are required to contain a Privacy Policy Statement that describes what information is being obtained online, how that information will be used, and what steps are being taken to ensure the security of customer data. Your rights to privacy are of utmost importance to the Arizona Commission for the Deaf and the Hard of Hearing in building trust and confidence when conducting business through the Internet.

Online Customer Service and Alternatives

Arizona Commission for the Deaf and the Hard of Hearing offers many of the services online that you might otherwise transact in person. Our goal is to provide citizens with a more convenient and efficient means in which to interact with resources. If at any time you choose not to proceed with a transaction offered through the Arizona Commission for the Deaf and the Hard of Hearing Portal, your choice will in no way affect your ability to receive benefits or services. If you prefer to apply for benefits or services in person, you may do so at the respective State agency providing such benefits and/or services.

Collection and Use of Information

Arizona Commission for the Deaf and the Hard of Hearing does not use "cookies" to gather information during your visit. Individual websites you access through the portal may use "cookies," however, and are required to define their use in the separate privacy policy located on the specific site. The web server that hosts Arizona Commission for the Deaf and the Hard of Hearing does gather certain information about the visit automatically in a standard log file. This information never identifies you personally and consists of only the following items:

1. The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) from which you access the website; 
2. The IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access the website; and 
3. The date and time of your access.

We use this information to gather statistics about the amount of use the site receives. Again, we do not automatically record information about you as an individual. This information is not shared, sold, or otherwise disseminated by Arizona Commission for the Deaf and the Hard of Hearing.

Although Arizona Commission for the Deaf and the Hard of Hearing does not currently use cookies, future releases will necessitate their use along with other session enhancement methods. These will be thoroughly evaluated in order to determine their benefit to both the client and the service provider before being implemented. This privacy statement will also be updated to describe exactly what information is being collected and how to disable or refuse cookies.

Information You Provide

Information collected from an application submitted online will be treated in the same manner as the information collected from an application submitted on a hard copy to the applicable State agency. The information you disclose to the agency (either through Arizona Commission for the Deaf and the Hard of Hearing or directly) will generally become a matter of public record pursuant to A. R. S. 39-121, et seq., which means that the agency may be required to divulge certain information in response to a public records request or in response to a warrant, subpoena, or other court order.

The applicable State Agency website may require that you enter personal information (e.g., your name, home address, birth date, and social security number when applying for certain benefits and services described on that website. Those services may also reference common infrastructure utilities that are provided by Arizona Commission for the Deaf and the Hard of Hearing. These utilities provide the agency with a means to obtain specific information or to facilitate a specific functional requirement of the online transaction being requested.

As an example, Arizona Commission for the Deaf and the Hard of Hearing maintains a central credit card payment interface that agencies can use as part of their online services applications. This utility will accept only the pertinent credit card authorization data necessary to validate and fulfill the purchase. The cardholder's name, credit card number, and expiration date are obtained by the utility and used only to complete the credit card payment portion of the online transaction. The data is used only for the fulfillment of the payment and is not retained by Arizona Commission for the Deaf and the Hard of Hearing.

Not all agency online applications use the services of Arizona Commission for the Deaf and the Hard of Hearing, nor are they required to. Please be assured that your personal information will be held in strictest confidence while Arizona Commission for the Deaf and the Hard of Hearing processes your online transaction and will not be shared, sold, or otherwise disseminated to any outside person or entity, except as required or authorized by law.

Please refer to respective benefits and/or services webpages of each individual agency for disclosure of when, how, and to whom specific information will be released to third parties, as specified by A.R.S. 41-4152 (5) and (6). If you have further questions regarding how a State agency will use the information you submit online, please contact the applicable agency directly.

Access/Accuracy

To the extent that you have provided personal information, the State of Arizona needs to maintain accurate information about you and the benefits/services that you may be applying for and/or personal inquiries. This state agency provides a means of contact on its web site either by email or phone should you need to update or correct such personal information. The state will make reasonable and prudent efforts to incorporate your changes as soon as possible.

Third Party Disclosure

Third party organizations contracted with the State of Arizona may provide certain services available on the state's behalf. Personal information collected through the web portal and/or over-the-counter may be provided to third party service providers to help the state deliver benefits and services. The state will take prudent steps to ensure that third-party organizations are obligated to secure and protect personal information on the State's behalf.

Information Collected from Children

By statute, all State agencies must comply with the Children's Online Privacy Policy Protection Act of 1998 ("COPPA"), requiring parental consent before collecting any personal information from any individual under the age of 13. The text of COPPA is available at http://www.ftc.gov/ogc/coppa1.htm.

Systems and Network Security

Arizona Commission for the Deaf and the Hard of Hearing, its consultants, as developer and manager of Arizona Commission for the Deaf and the Hard of Hearing web portal, have taken several steps to safeguard the integrity of its computer systems and networks. These steps include, but are not limited to individual authentication, the security of transmitted data, security monitoring, auditing, and encryption of your information. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the entire Arizona Commission for the Deaf and the Hard of Hearing web portal.

Other External Links Disclaimer

Arizona Commission for the Deaf and the Hard of Hearing contains links to various other websites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, you are no longer on Arizona Commission for the Deaf and the Hard of Hearing and this Privacy Statement will not apply to other sites. When you link to another website, you are subject to the privacy policy of that new site. Links to websites outside of State government are offered solely for your convenience. Arizona Commission for the Deaf and the Hard of Hearing is not responsible for and has no control over the policies or content of any third-party sites.

Neither the Arizona Commission for the Deaf and the Hard of Hearing, nor any agency, officer, employee, or contractor of the Arizona Commission for the Deaf and the Hard of Hearing warrants the accuracy, reliability, or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be inaccurate or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Notifications to the Public

In the event of a security breach of personal information and after relevant law enforcement agencies have determined that notifications to the public will not impede a criminal investigation or threaten state and/or national security, the responsible State Agency, Board, and/or Commission will notify its clients/recipients in the most expeditious manner possible (i.e., first class mail and/or email) that is in compliance with federal and state laws.

Privacy Policy Statement Is Subject To Change

This policy may be updated or revised from time to time, so please check back with Arizona Commission for the Deaf and the Hard of Hearing periodically in order to receive advance notice of any substantive changes to the manner in which the information you disclose on this website may be collected, used, or disseminated.

Contact Information

To offer comments about Arizona Commission for the Deaf and the Hard of Hearing, or about the information presented in this Privacy Policy, contact the Arizona Commission for the Deaf and the Hard of Hearing Webmaster:

Email: info@acdhh.az.gov 
Phone: (602)542-3323 V | (602) 364-0990 TTY | (800)352-8161 V/TTY 
Fax: (602) 542-3380

Mail: 
Arizona Commission for the Deaf and the the Hard of Hearing 
100 N. 15th Avenue, Suite 104 
Phoenix, AZ 85007

If you choose to provide us with personal information, by filling out a form with your personal information and submitting it to us from this website, we use that information to respond to your message and to help us get you the information you have requested. We only share the information you provide with another agency if your inquiry relates to that agency, or as otherwise required by law. Moreover, we do not create an individual profile with the information you provide or give it to any private organizations. Arizona Commission for the Deaf and the Hard of Hearing does not collect information for commercial marketing. Any comments collected are themselves subject to the protections of the privacy policy

Please Note: This Privacy Policy Statement is subject to change.